What were the external and internal forces for change at HCL?
To what extent did Vineet Nayar follow the change models proposed by Lewin and Kotter? Explain.
Which of the target elements of change within the systems model of change were affected by the changes of HCL?
What did Vineet Nayar do to overcome resistance to change? Could he have done anything differently? Explain.
What did this case propose about organizational change? Discuss.